Shore excursions and Daily tours ( without flights) can be cancelled untill 48 hours before of arrival without any extra charges.( except hot air balloon ride and airplane tickets.) If the tours cancelled less than 48 hours of arrival % 100 of total tour cost will apply as No Show. Important. If the booking made through one of our local offices ex-Turkey that local rules and conditions apply as per the region purchased.
Up to two weeks before check-in date there will be no cancellation fee. If you cancel within 1 week of the check-in date we will charge a fee equal to 1 night accommodation. If you cancel within 48 hours of your reservation we will charge the full amount of your hotel reservation. We cannot give any refund on no shows for hotel accommodations.
For cancellations up to one month before departure, we will charge a flight penalty of 10 Euros per ticket. From 1 week until 1 month before departure, we will charge a 30% cancellation fee. Within 1 week of departure, we will charge a 50% cancellation fee. We cannot give any refund on no-shows for flight tickets. Promotional fares offered by airlines are non-refundable, non-changeable. The above-stated policy applies only for Turkish Airline flights. For all other airlines, please contact us for their individual cancellation restrictions.
Pickup from and drop-off to other locations is available at extra charge. Customers are required to be in the reception of their hotel at the appointed time, if they fail to be there they are still charged the cost of the tour and are not entitled to any refund. Customers are generally picked up within 15 minutes of the appointed time.
In order to claim the right to a refund or change the booking, the cancellation must be done according to the rules described in Cancellations. No refunds are authorized for any trip that has already commenced.
Days before date of departure % of Entire Tour Cost
Between 31 and 45 days 35%
Between 15 and 30 days 50%
Between 7 and 14 days 80%
Between arrival and 5 days no show.